Preparing your OEM Navigation Unit to Ship to us for Full Service Repair & FAQ

*** Please follow instructions and COMPLETE THE SHIPPING FORM at the bottom of this page. This way we know it’s your unit. Thank you!

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1.  Unit removal We have a few of the more common DIY removal videos HERE.  If you do not wish to remove the unit yourself, we recommend taking your vehicle in to a local dealership or reputable independent repair shop for removal.  In our experience, this should cost $80-$160 depending on the vehicle.  Most vehicles require only basic tools for removal – A Philips screwdriver, an 8mm or 10mm socket with extension and ratchet, and a plastic interior trim removal tool.

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The most difficult part is removing your dash and console trim without damaging it.  If you’re struggling, STOP before you break an expensive trim piece!  Give us a call or email if you have any specific removal questions, we are here to help.

2.  What to send us – In most cases you are going to want to send us the entire navigation display that you have removed from your vehicle (do not disassemble further).  The only notable  exception to this is the Lexus IS, ES, and GS units where it is possible to remove the CD player on the bottom of your nav unit.  Doing so will save on packaging and shipping, but is not necessary.  Send us the whole thing if you are unsure!

3.  Your Information – PLEASE, please, PLEASE do not forget to include all of your contact info inside the box – Name, address, phone number, email, and any available failure information.  You can also email the information to Wes@AutoTechnologyRepair.com.  In the event you have forgotten to do this, please contact us right away to avoid any delay.

4.  Unit packaging – We have found the safest, easiest, and most reliable material to be bubble wrap.  Simply wrap 2″ to 3″ of bubble wrap around your navigation unit and tape securely in all directions with packing tape.  Pay close attention to any sharp corners that may poke through during transit and apply extra bubble wrap as needed.  From here you will want to find the smallest possible box that will accommodate your nav unit.  Bigger is not always better, as it is more expensive to ship and can also allow your nav unit to move around inside.  We recommend a double walled box if possible, but it is not necessary.  You can also have your local shipping store package for you, although this will usually come at a premium price.

5.  Unit shipping – Once removed and packaged, you will want to ship us your nav unit.  We recommend USPS, as it is usually the fastest and most economical.  UPS and FedEx are reliable as well.  Whatever shipping company you choose to go with, make sure to insure your navigation unit for $500-$2000 in case it is lost and damaged.  And lastly, make sure you receive a tracking number.

6.  Shipping Address – Auto Technology Repair is owned and operated by Highline Car Care in Arizona.  Please ship your nav unit with the following information:

Highline Car Care (Attn ATR)

1372 N Marvin St.

Gilbert, AZ 85233

480-795-7199

7.  Expected repair time – In MOST cases your navigation unit can be repaired in 1-2 business days.  In fact, over 90% of our units are shipped back out the very same day we receive them.  If you have a concern about turnaround time, please feel free to contact us ahead of time Wes@AutoTechnologyRepair.Com

PLEASE FILL OUT THIS FORM WHEN SHIPPING US YOUR NAV UNIT

  • Please describe the failure symptom(s) and also the price you were quoted (if any) Along with anything else we may want to know
  • Tracking info (optional)