How-to Videos for our DIY Cadillac CUE Touch Screen Customers
As you likely already know, the CUE touch screens have become very problematic and Cadillac has yet to provide an economical solution.
Screens become cracked, speckled, distorted, spider-ed, and unresponsive on many 2013 and newer CUE units.
That’s what motivated us to provide a reliable and affordable solution to our customers in Mesa Arizona.
We began receiving phone calls shortly after these vehicle’s factory warranties had expired, and customers told us that the Cadillac dealers wanted up to $2500 to repair what seems to be a factory defect. They do not have any extended warranty coverage, and there is yet to be a recall issued by GM.
We did our research, tested many products, and feel that we have come up with the most reliable and cost conscious fix available.
If you haven’t purchased a replacement screen yet, please take a look HERE.
If you’ve already purchased and received your product, take a look at a recent video the folks at Auto Technology Repair have made to help you replace your Cadillac ATS CTS Escalade SRX or XTS touch screen (Towards the bottom of this page).
And remember, we are providing this information FREE of charge, all we ask is that you consider us as your trusted LOCAL U.S.A supplier for all of your OEM touch screen repair parts. We offer a 12 month warranty on all DIY parts, and a 24 month warranty on all full service repairs.
Genuine OEM Touch Screen: $279
Best OEM Style Replacement: $119
Cadillac XTS CUE Display Removal
A warning prior to attempting to remove this unit.
Today we’ve got a 2014 Cadillac XTS. First one we’ve had to remove here in the shop.
Everyone at our shop spent a little bit of time trying to figure out how to remove the unit and this section of the tutorial is a warning:
On a scale of 1-10 of difficulty, this is probably a 9.5.
You will see in the video, we have removed the majority of the dash trim. We removed the ash tray… which requires removing the shifter assembly.
To remove the shifter assembly, you do need to unbolt the center console assembly.
If you’re up to removing all of these items, there’s only six screws holding your CUE unit in place. Those screws come right out.
Cadillac SRX CUE Navigation Unit Removal
Removing the CUE unit.
Moving on, the CUE removal in the video above is a 2013 Cadillac SRX. You need to remove the entire CUE system so you can perform a repair to the touchscreen.
In the video you will see we have already started disassembling the dash.
Pop off the trim (in the video) from the rear center console. No screws, just tension clips. Pop it off gently.
Next remove the three nuts holding on the center console lid, which we have already removed in the video.
You are now left with the center console that needs to be removed. Remove the two screws on either side of the center console.
Remove the trim pieces off the left and right (in the video). There are then screws to remove (which we have already removed in the video). At this point you have four screws in one area and then two on the front of another piece.
No need to worry about removing the shift knob — that can remain in place.
Remove a couple more screws on the lower cubbyhole (in the video).
Cadillac CUE Touch Screen Replacement for DIY
Steps to replace the CUE touch screen.
The screen does not respond to your touch — it is called a nonresponsive touchscreen.
A couple of notes on the new screen. You have eight screws in one location and nine screws in another. There is a level of difficulty and the solution is illustrated in the video above.
Start by removing the backing held on with 13 small bolts. The remove the side brackets held on with four larger bolts. This is very straightforward.
Once the backing and side brackets are removed, we need to remove the secret compartment. The seven screws depicted in the video need to be removed. These are the silver screws.
When the seven screws are removed, before you pull the compartment out, you need to unplug one very small electrical cable. Gently pry with a flat blade screwdriver.
We found Screw number nine has given us problems in the past. Watch the video carefully to see how to relieve some difficulty by gently flipping a latch, releasing a cable, making the rest of the screws removable more quickly.
It’s pretty easy when you know what to do — hope this tutorial was helpful, making it easier to try and do it yourself.
If you’d like to send your CUE unit to us, we can take care of it for you! Fill out the contact form below if you have any questions.